Payment Policy

At SocialLens, we aim to maintain clear and transparent communication with our clients regarding payments. The following policy outlines the terms and conditions related to payment across all services offered through www.sociallens.digital. By engaging with our services, you agree to the terms stated below.

1. Digital Marketing & Consulting

1.1 Digital marketing and consulting services are provided on a monthly subscription model unless otherwise mutually agreed upon.

1.2 Payment for the upcoming month is due within the 5 calendar days. In case of a delay, clients must notify SocialLens in writing and ensure that payment is cleared no later than the 10th of the month.

1.3 Failure to pay within the stipulated timeframe may result in a temporary suspension of services until outstanding dues are cleared. Repeated delays may lead to permanent termination of services.

1.4 Pricing structures are customized based on client requirements, target platforms and content volume. These details will be clearly defined in the formal proposal and service agreement.

1.5 In cases where clients opt for combined digital marketing and photography or cinematography services, payments will be structured on a monthly basis. Payment must be made either on the last day of the current month or between the 1st and 5th of the upcoming month. If delayed, clients must inform SocialLens in writing and payment must be made no later than the 10th. Further delays may result in service suspension until dues are cleared.

2. Photography & Cinematography

2.1 A 50% advance payment is required to confirm shoot dates. While the shoot dates can be rescheduled, cancellations will not be eligible for a refund of the advance.

2.2 The remaining 50% is to be paid on or immediately following the shoot day.

2.3 One round of editing corrections is included. Any further revisions beyond this round will incur additional charges, as mutually discussed and approved.

2.4 A comprehensive budget breakdown will be shared before the shoot. This will cover all relevant expenses including lighting, crew, location charges and any optional add-ons such as influencers, models, makeup artists, or stylists.

2.5 Location suggestions may be provided by SocialLens, but final selection and associated costs shall be borne by the client.

2.6 Clients may choose to arrange their own collaborators. In such cases, SocialLens is not responsible for negotiating or managing third-party fees outside its standard scope.

2.7 If a client seeks services beyond photography and cinematography, such as digital marketing, content posting, or strategic consulting, these will be treated as separate services and invoiced accordingly.

3. Event Management

3.1 A defined advance payment as outlined in the proposal is required to initiate event planning, secure bookings, and engage third-party vendors.

3.2 The remaining balance must be paid at least three (3) business days before the event date. Non-payment within this timeframe may result in cancellation of vendor arrangements or delay in execution.

3.3 Any additional services or last-minute requirements will be billed separately and executed only upon client approval.

3.4 If a client cancels the event after vendor bookings or resource allocation, the advance will be forfeited to cover initial planning costs.

4. Ad Campaigns & Email Marketing

4.1 Payments for ad platforms such as Google Ads, Meta Ads and LinkedIn Ads must be made directly by the client via their official advertising portals.

4.2 SocialLens will only invoice for its professional services including ad strategy, targeting, creatives, campaign setup, monitoring and optimisation.

4.3 Email marketing services such as content drafting, campaign scheduling, contact list management and analytics are charged monthly or on a per-campaign basis depending on the scope defined in the agreement.

4.4 Optional features like SEO-optimised email content, A/B testing, segmentation and performance reporting will be quoted separately if not part of the core service.

5. Website Development

5.1 A 50% advance payment is required to initiate the website development project.

5.2 The remaining amount is to be paid upon completion of the project before transfer of credentials or hosting on a live server.

5.3 The quoted price includes the defined scope such as number of pages, responsive design and one round of revisions. Any requests beyond the defined scope will be billed additionally.

5.4 Hosting, domain registration, third-party plugins or premium tools will be invoiced separately unless specified in the initial quotation.

6. E-commerce Marketing

6.1 Services under e-commerce marketing will be billed monthly. The payment is to be made within the first week of each service month.

6.2 Deliverables may include store setup on platforms like Facebook Marketplace or Instagram, visual content, product listing and platform alignment.

6.3 Support in identifying potential buyers through tools like LinkedIn Sales Navigator is available upon request and will be quoted based on scope.

6.4 Any additional activities requested beyond the agreed deliverables will be estimated separately and undertaken only after client approval.

7. General Terms

7.1 Invoicing and Payment Methods
All payments to SocialLens must be made via bank transfer or UPI. Bank account details will be provided on the official invoice. Clients are responsible for ensuring that the invoice reference number is mentioned during the transaction and should retain proof of payment for records.

7.2 Taxation
All pricing mentioned in the proposal or invoice will be exclusive of applicable taxes. Goods and Services Tax (GST) will be applied in accordance with prevailing Indian tax laws.

7.3 Refunds and Cancellations
All advance payments are non-refundable once the project is confirmed or the work has commenced. In case of cancellation from the client's side post commencement, any payments already made will not be refunded. Any exception to this policy must be agreed upon in writing by both parties.

7.4 Delayed Payments
Failure to make timely payments can result in temporary suspension or permanent termination of services. Services will be resumed only after dues are cleared. SocialLens reserves the right to withhold deliverables until full payment is received.

7.5 Combined Service Engagements
In cases where a client opts for a combination of services or an end-to-end engagement across multiple categories, a consolidated budget will be prepared and shared for approval. This combined scope and cost structure will be reflected in the formal proposal.

7.6 Formal Service Agreement
Upon acceptance of a proposal, SocialLens will share a detailed Formal Service Agreement outlining the scope of work, pricing, deliverables, timeline, terms, and other mutual obligations. This agreement is to be duly signed by both SocialLens and the client prior to commencement of services. Any modifications to the agreement must be documented in writing and mutually agreed upon by both parties.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to payment policy you may send an email to contact@sociallens.digital.